This is the last email on the subject – nothing has been heard from UA, neither an acknowledgement of the email nor a substantive response.


RE: (Thread:XXX008)‏
From: Bucketlist
Sent: Fri 5/15/09 5:28 PM
To: [email protected]
Cc: Bucketlist)
Dear Ms. XXXXXXX

Thanks for your response, and partial resolution of the matter. At least I'm able to understand UA's concerns and perhaps can resolve the matter entirely.

First, thanks for putting the 5,000 EQM's in this year rather than last year.

CHINA EQM'S
As for EQM's relating to China ticket purchase - this was denied because your records show this was ticketed by your Detroit office.

There were two tickets, not one, for Mr. & Mrs. I called the 1K line to see if SWU's could be used, but DID NOT TICKET THIS I asked the reservations agent to hold the reservation and remember mentioning that I wanted it held, not ticketed, so I could use my UA Visa on UA's WWW site. I believe I then went to the WWW site and purchased the tickets, tho it is possible that the same sort of bugs were experienced for booking China as going to AMS.

Picking a route, and dates, when SWU's may be used is a normal part of most overseas reservations. (made the entire trip on UA metal, which is surely better for UA than taking a codeshare for part of it). Calling to inquire about dates which will work, and putting a reservation on hold, should be permitted. If UA will deny credit for this much Agent involvement, then at the least, the promotional materials should be revised to show UA's position - that if there is ANY involvement of a UA reservations agent, then that ticket is not eligible for EQM's, even though booked on the WWW site and paid for w/ the credit card on the site.


If UA's position remains unchanged please confirm that.

LAST EMAIL TO UA
There will be no further communications from me to UA on the topic after your response.

TUTORIAL FOR FLYERTALK
Am preparing a tutorial for Flyertalk. More than 50 % of the 50 winning Elite Choice Teams last year are members of Flyertalk. I want others to know the difficulties of dealing w/ Chase (no response!) and UA (slow response). Folks that fly a lot and want to use the UA Visa card will know how difficult it has been to get Chase/UA to comply with the clear terms of this program and what hoops you have to jump through to get the EQM;s.

If there are any factual errors in anything I've said on this extensive exchange of email messages, please let me know, so errors can corrected now rather than after posting. As per the terms of Flyertalk, no identities of UA people will be disclosed, just positions.

If UA will prospectively honor the terms of the Chase UA credit card promotion for ALL customers, then an extended tutorial isn't necessary, I'll just post a short notice saying if you don't get the EQM's promised, keep calling and call UA 'cause Chase doesn't respond.


SUMMARY:
Please let me know if the EQM's for my China ticket(S!) will post to my account.
Please correct any errors of fact.



buckdetlist