From: bucketlist
Sent: Tuesday, April 07, 2009 5:43 PM
To: LIST, PWPostOffice
Cc: SEND CC TO YOUR EMAIL ACCOUNT, SO YOU’LL HAVE THE DETAILS!
Subject: Problem getting EQM's from Chase Visa
This email reviews difficulties getting EQM's from getting/using the Chase United MP Visa Signature card and at least documents my repeated requests (to Chase).
I signed up for this Visa card last October, so I'd have the card in time to use to buy tickets to China in Jan., which I did. I got 5K status miles last October (which I didn't need) but no status miles on first use (in January) and no status miles for UA tickets purchased on the US WWW site (several tickets were purchased in January).

Calls to UA Mileage plus (several) - Am asked to call Chase.

Calls to Chase (today and 6 weeks ago) - Am told to call UA Mileage Plus, but assured they (Chase) will research it and get back to me. The Chase reps are pleasant, but do not seem familiar w/ this promotion/card - I was told today that I got 30K RDM's (which I did, but that wasn't what I was calling about). Then phone rep. did two moderate length holds for research and finally said someone would get back to me = the same story told to me 6 weeks ago...

The credit card promotion was similar to the one sent today, cc'd at the end of this email. It notes 5K EQM on first use and 1 EQM per $ spent on UA tickets on UA's WWW site - these are the miles I'm asking about.

(I know the Chase EQM's haven't shown up yet, I keep a spreadsheet w/ my miles and it matches, exactly, the miles flown on UA this year on my account)

Any help you can be in resolving the situation would be appreciated. If the problem is Chase not sending the EQM's to UA, at least this email documents attempts to have the EQM's sent to my account.

Am not going to "jump ship" - UA has been a great way to fly. Thought you'd like to know the frustration the Chase(?)/MP(?) Visa card is causing, and perhaps be able to help, as my repeated attempts haven't done anything, so far.

The cc, below, is for a similar promotion - the only difference is Chase now offers 40K RDM's miles on first use, rather than 30K RDM's. Am not questioning the RDM's, only the missing EQM's.

SUMMARY:
I'd like the 5K EQM's for first use (Jan 2009) and the EQM's (for Jan. ticket purchases) to show up in my account.

Am reluctant to put my Visa # in an email, but as it was used to purchase multiple tickets since Jan. on UA's WWW site, it should be readily available.

Please call if any further info is needed.

Regards

bucketlist

CC'D FROM PRMOTIONAL EMAIL TODAY:
************************************************** ****************************
Dear _______,

As a loyal Mileage Plus® elite member, you are eligible to earn 40,000 bonus miles1 with a new Mileage Plus Platinum Class Visa® card. Plus, earn up to 15,000 Elite Qualifying Miles
(EQM)* your first year and 10,000 EQM each year thereafter.2


• 40,000 bonus miles after your first $250 in purchases1
• 5,000 EQM after your first purchase2
• 5,000 EQM maximum each year from purchases at united.com2
• 5,000 EQM after $35,000 in purchases each year2
• 2 miles per $1 spent on United® and Star Alliance® purchases2
• 2 miles per $1 spent on groceries, dining, gas at the pump, and home improvement purchases2
• 1 mile per $1 spent on all other purchases2