Originally Posted by
roadwarriorafrica
I had been called once in Nairobi to be told that there was a change of aircraft and no F on the flight I had originally booked. They had re-booked me in J on the new aircraft (no choice). When I asked for compensation, I was told they would offer it at the airport. They offered US$50, which I refused to accept. I was encouraged to write to EK, which I did, and they offered a free return F ticket NBO-DXB-NBO.^^^
So it looks like some staff will only give out as little as possible, bloody cheek to offer just $50, when the price difference between class was a lot more than that, good for you, did you ask for more air mile also for being messed about!!.