FlyerTalk Forums - View Single Post - Costco Kirkland Luggage Return/Exchange Experiences?
Old May 20, 2009 | 7:55 am
  #10  
mordecai
 
Join Date: Feb 2009
Programs: UA 1k
Posts: 116
Originally Posted by MisterNice
You are then free to buy a replacement item or any other item. Sure some people rip them off but I aint one of them. I love their liberal return policy and it definitely is another nice reason to shop at a Costco.
IMO, this is one of the best strengths of Costco. It shows their customer loyalty. There will always be people who take advantage of the system (and Costco has responded - shorter return windows on electronics and other items), but Costco has our interests in mind. Which is why I also shop there. And I always get my replacement from Costco, usually the right after the return happens.
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