Originally Posted by
Whatagoodboy
I tried to change two tickets online within the last days . . . but the booking system seems to be screwed up in regard to the fare classes being offered as new options. The system only shows me a small part of the fare classes that would be available if I would do a new ticket purchase . . . and it never offers me the cheapest fare classes. Also, the system shows me only a few flights and not all departure times that are definitely still available (according to a test booking of a new ticket).
So I think I might have to call whenever I like to change a ticket. This looks like a major online system glitch.
Anyone else encountering these problems?
I also had the exact same situation happen recently, where I was only offered a few choices that were not even close to those that I would have been offered had I purchased a new ticket...and as you mention, especially the cheapest fare classes. However, after trying a couple of times, I simply entered an "L" class under "Enter specific class of service" when I was re-booking and voila, I had all kinds of great, cheaper choices. Some were actually too good to be true to the point where I had to go to the internet help desk and first, spend ten minutes convincing them that I actually know what I'm doing, and then convincing them that the fare actually existed. I ended up getting SEA-MEX for $207 + $104 for taxes, so for that change I didn't mind paying the change fee
