With all the mediocre experiences I've had lately with Avis, I wanted to make a mention of a great experience at DTW this evening. Upon arrival at the Avis lot, it was announced that we all had to go inside the booth as the reader board was not working. Upon entering the booth, I received a friendly greeting and an immediate apology for the board not working. When the agent saw that I preferred a car with satellite radio, she went as far as offering me an upgrade to a brand new Saturn SUV with satellite radio in it. She also offered me a Impala but who is going to turn down a brand new vehicle?? Since the Saturn was no where near the booth she even ran to drive the car to the booth instead of making me do the long walk.

A great experience all around and an email has already been sent about it!! ^