Originally Posted by
Whatagoodboy
I tried to change two tickets online within the last days . . . but the booking system seems to be screwed up in regard to the fare classes being offered as new options. The system only shows me a small part of the fare classes that would be available if I would do a new ticket purchase . . . and it never offers me the cheapest fare classes. Also, the system shows me only a few flights and not all departure times that are definitely still available (according to a test booking of a new ticket).
So I think I might have to call whenever I like to change a ticket. This looks like a major online system glitch.
Anyone else encountering these problems?
this has happened to me at least twice, I end up calling and specify what flights I am after and luckily they have both been available (as they should because they show if you simply try to buy a new ticket)
also in the last two ticket changes the usual 'stuck in between reissuing' problem has surfaced.
in both occasions the same thing happens, I go online do my thing, get the change done, then I don't get the confirmation email and when you click on 'receipt' it shows the old stuff, I then call the helpdesk who swears everything is 'fine' and they are going to resend me the ticket, they do so, then I get TWO copies and magically the receipt shows the right itinerary with the change fee $ applied etc.
In other words, be extremely careful