Phoned RA Service Desk, who phoned Hotel.

The Club Floor is NOT in operation and has been closed, she said she was very sorry that the website had not been updated to reflect this, but she was going to contact someone straight away to amend it.

I tried to argue that I should have a refund as I had booked a Club Room, but, she pointed out to me that I had 2 nights on Rewards and they were letting me stay in my suite, so I backed down.

Will probably get awful service everywhere in the hotel now for moaning!