Originally Posted by
chipsodg
II booked a Club IC room thinking this meant Club Access - wrong - it is just the name of the room, the man on the desk said no Club lounge and that it was something the hotel needed to work on by changing the name of the room.
They need it, indeed.
The IC Club fare is still present online, and clearly states "ACCESS TO THE CLUB LOUNGE"
As the Club rooms are more than 33% more expensive than standard rooms, you should claim for compensation or reduction of the fare.