Originally Posted by
dimramon
I was yelled at today by a CSR at the 1K counter for illegal back-to-back ticketing.
I have a B-fare booked that looks as follows: beginning of April I flew DEN-AMS, and somewhere in July I will be flying BRU-DEN. I booked it this way for accounting purposes.
I also have a AMS-DEN-AMS trip this week that I only booked about two weeks ago.
According to the agent, that's back to back ticketing, and it's illegal.
Was she right? I have no intention of cheating the system. Besides, the city pairs don't even match up and my B-fares are expensive.
If indeed the CSR yelled at you then she needs help from a mental health professional.
Next, where did you buy the tickets? on United.bomb?
If you bought those tickets from United.com then there is nothing wrong with your purchase: You bought it from a united Airlines agent and if UA doesn't like your ticket routing then
United should not sell you the ticket that they don't approve of... 
Originally Posted by
jetsfan92588
i think technically it is back to back ticketing. its definitely not illegal. i doubt its against coc because i think the recourse for the airline in back to back ticketing is to charge the full fare for both tickets. but if you already paid full fare, they really don't have any recourse.
as flyinbob said, i really don't think its the CSRs job to get angry at customers who break these types of rules. (the airline could simply take action after the flight is over as easy as they can before the flight started) in the way of taking away your ff miles and status, etc... but once again, since you paid full fare, there should be no recourse at all.
contract of carriage under ticketing:
C) USE OF COUPONS FROM TWO OR MORE TICKETS ISSUED AT ROUND TRIP FARES
FOR THE PURPOSE OF CIRCUMVENTING APPLICABLE TARIFF RULES (SUCH AS
ADVANCE PURCHASE/MINIMUM STAY REQUIREMENT) IS NOT PERMITTED. UA AGENTS
AND AUTHORIZED TRAVEL AGENTS ARE PROHIBITED FROM ISSUING TICKETS,
COMMONLY REFERRED TO AS “BACK TO BACK”, UNDER SUCH CIRCUMSTANCES WHEN
THERE IS OBVIOUS INTENT TO ABUSE AND/OR MISUSE RESTRICTED ROUND TRIP
FARES. AGENTS FOUND ISSUING SUCH TICKETS MAY BE LIABLE FOR THE
DIFFERENCE BETWEEN THE FARE PAID AND THE FARE FOR TRANSPORTATION USED.
UA HAS THE RIGHT TO DENY TRANSPORTATION TO PASSENGERS FOUND UTILIZING
TICKETS IN THIS MANNER UNLESS THE DIFFERENCE BETWEEN THE FARE PAID AND
THE FARE FOR TRANSPORTATION USED IS COLLECTED.
sorry about the caps lock, thats how it was on the site and i dont know how to make it lower case without re-typing it entirely
UA needs to get its act together.
If they don't like "back-to-back" ticketing then they should not sell it.
This what a computer (United.bomb), is all about.
If United.bomb can't figure out what is "back-to-back" ticket then how can the customer figure it out?
Anyway, United should apologize to the OP for the alleged rudness of its CS agent.
@:-)A $600 flight coupon may constitute a meaningful apology in this case.