Originally Posted by
OPFlyer
I don't think this warrants the attention of CO Insider. Perhaps you could send a letter to CO customer care.
And about one month later you will receive a reply containing very generic platitudes as below:
"We appreciate that you brought these matters to our attention. It is with your input that we can improve our airline.
Although no carrier can guarantee a flight schedule, we truly regret that your planned schedule was adversely affected. Your continued confidence in Continental to provide safe reliable transportation and exemplary customer service is essential to us. We look forward to welcoming you on board another flight in the near future and appreciate your understanding."