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Old May 16, 2009 | 2:34 pm
  #136  
rentalguy
 
Join Date: Mar 2009
Programs: aeroplan,amex platinum,hilton honours, emerald club elite, priority club
Posts: 212
Originally Posted by Teasip82
Does anyone have a direct e-mail for National customer service? I have been attempting to work through the online customer service form regarding a citation charge that appeared this month on my credit card for a January rental. Unfortunately, they directed me to the "citations@nationalcar" e-mail to get information on this charge, and I am getting no response from that e-mail after one week and two follow-up e-mails. The online customer service only offered an explanation that "they work through the information requests in the order they are received"...

Many thanks
Due to the high volume of emails they recieve, your best bet is to call customer service. They will either be able to resolve it on the spot or contact the location/citation dept for that city directly. It beats waiting for an email reply. Call 1(800) 468-3334
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