I was screened yesterday at TLV and at EWR. TVL was wonderful. There were two people working the screening position. One sat behind the monitor and the other came forward to help me. Smiling, very polite. No shouting. Helped me arrange my items. I didn't have to take out my Kippie bag nor my camera. Just my laptop. Helped me put it in a bin. I took off my vest (loaded with electronics) and he put it in a bin for me.

At EWR, completely different experience. A woman TSO yelled at me because I wasn't moving my bins along as I unpacked all the junk: Kippie bag, laptop, camera, vest, jacket, shoes, and loaded my carryon bag and backpack. I told people behind me to go around me. I was trying to take up as little space as possible at the end of the table because I need about five bins. She just stood there, yelling at me. I ignored her basically because if I had moved my stuff along as I unpacked (a difficult task) I would have arrived at the screening machine without all my stuff in its proper position. How much does it take to have a little care and courtesy? Obviously more than TSA is willing to expend.

It is as simple as a mindset. When I was manager of a field office for a nonprofit, I taught my employees basic skills: smile, listen, help. TSA's approach seems to be indimidate, yell, don't listen, and for heaven's sake, don't help. This is why Americans who fly hate TSA.