FlyerTalk Forums - View Single Post - Interview with UA VP of Customer Service Barbara Higgins

May 14, 2009, 4:59 pm

#90

UA1kMFR

Join Date: Dec 2000

Location: Medford, OR

Programs: UA1K/3MM, AA & DL 1MM, *wood Plat, Hertz Pres.

Posts: 588

Barbara is a tremendous asset to UA. Yes, she manages the call centers but also takes care of many of the GS passangers. Without question she is one of the things that UA has going for it. She knows, understands and lives customer service.