Originally Posted by
fastair
So this thread is now about 16 months old, and 2 full years since Ms. Higgins has been at the point.
What changes have you seen positive?
What positive changes have not developed that you would have expected?
As previously pointed out Ms. Higgins is not in the same position as when the thread started but one thing that developed that I did not expect was to insource some of the customer relations functions from India back inhouse.