LinBros

[quote of now-deleted post deleted by moderator.]
Actually some of us were employees at United and like me choose to support United mainly because we have so many good friends who still work hard at United to make it a world class airline. Unfortunately we do have very little tolerance for poor management or poor staff work which is perhaps even more apparent to us than others.

While it is true that some fliers whether GS, 1K or others do provide unjustified self-focused commentary, the fact remains that the customer pays for the tickets that pay employees salaries. Some employees like Captain Flanagan and Joanne Calabrese make the extra effort to address the issues as they arise in hopes that their examples will encourage other employees to take the upside course of customer service by actively addressing customer concerns in a way that brings customers back.