FlyerTalk Forums - View Single Post - Interview with UA VP of Customer Service Barbara Higgins
Old May 14, 2009, 11:27 am
  #86  
mikeef
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Originally Posted by youreadyfreddie
You might want to see this thread for opinions/thoughts on that email: http://www.flyertalk.com/forum/unite...tsourcing.html

A few well-placed people have posted in the thread that it is an authentic email. I think many of us were shocked that a C-level executive would have written it.
Originally Posted by g_leyser
I know I was.
I don't know if the letter is authentic, but I work with C-level employees on a daily basis and I would not be shocked in the slightest it the letter is, indeed, authentic. It is exactly the way many (certainly not all) think.

Mike
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