Adam,
I am a gold level member who experienced very poor customer service problems at the Hilton New York in March. I wrote a letter to HIlton and received a call from Elenor T. from the New York Hilton with an apology,but no satisfaction for the problems we encountered with the front desk staff. Would forwarding you a copy of the letter help in any way? What's the point of being loyal to Hilton if there is no resoultion for a problem encounetered?
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