Yes. Even I have to admit that I have seen recent improvements in areas that were a problem some months ago.

The front desk people are taking the VIP status more seriously, and are going out of their way to accommodate reasonable requests(no more begging for upgrades - just ask). We need to try to get that extended to the people who answer the phones. Also, I've noticed some of the properties pull-back on silly phone charges. (I was able to pay a flat $5 per day for all local and 800 calls at one property).

Now, If we could get some of those other suggestions implimented (Like reward stays counting toward status, and the VIP card being "admission" to the towers lounge) we'd really have made a significant improvement.

[This message has been edited by NJDavid (edited 09-24-1999).]