Nick,

First of all, let me offer my apologies for the frustration you've experienced. We've forwarded your message to the appropriate parties, and I believe that you've already spoken with the Vice President of Marketing for Hilton International.

Let me reiterate that we stand behind the 48 Hour Reservations Guarantee policy for Diamond VIPs. I would honestly have to characterize your experiences as growing pains as we've tried to roll out this new policy on a global basis. While I'm certainly disappointed that we haven't done a better job to date, I can assure you that we're committed to consistently applying the policy at all HHonors hotels.

So...to you and to all FlyerTalkers who are Diamond VIPs -- if you encounter difficulties in utilizing the 48 Hour Reservations Guarantee, please send me an e-mail so we can take it up with the hotel as appropriate.

flyguy -- Could you please provide me with some additional information on the credit card offer you described? Individuals who apply and are approved for the Hilton Credit Card from American Express receive complimentary Silver VIP status for their first year of HHonors membership, not Gold VIP. Any additional information you could provide would be appreciated.

Best regards,

Adam Burke
[email protected]