FlyerTalk Forums - View Single Post - Interview with UA VP of Customer Service Barbara Higgins
Old May 14, 2009, 7:28 am
  #85  
fastair
 
Join Date: Jun 2004
Location: What I write is my opinion alone..don't read into it anything not written.
Posts: 9,686
LOL...I didn't say I have seen change. In fact, my digging up of this old thread was to see if anyone else saw the change that many people posted they expected due to UA hiring 1 person from Orlando.

I have seen many changes, but none that I would attribute as "UA is applying a Disneyesque philosophy" in the way it markets itself. The changes I see are more along the line of "2 steps forward 1 step back" or "1 step forward, 2 steps back." Neither of these are systematic shifts to putting a CSP at the forefront of the business model.
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