Originally Posted by
SAllen
They still can offer discount fares without lowering fuel surcharges.. I just don't think they have an incentive for reducing them. Bsides, this allows them to get some revenue from award flights at a time they are trying to cut their liabilities
The incentive to reduce or eliminate them is good customer relations = happy customer = more business overall. I have started shifting my business elsewhere, even Thai Airways YQ surcharge is siginificantly cheaper now than SQ, and TG were amongst the highest for a while last year.