Originally Posted by
pitz
enRoute magazine makes a good point of pointing out that most of its 'readership' is university-educated, often with advanced degrees -- which means that AC customers are disproportionately higher-income, university-educated. If AC wants to build a market for its services and build loyalty, may as well get 'em while they're young.
One of my children fits that category - P this year, almost E already this year and likely SE by end of the year. Not that AC has noticed - no "fast track" email and a very condescending letter from AC in response to a problem earlier this year. And her flying is all out west where WS is a clear and sometimes used option.
Another beef with AC is fellow pax - it is amazing how condescending they can be to a casually dressed person with a knapsack - it's almost as though they think such a person has no right to be there and certainly not to use any overhead space for said knapsack.