A Daughter's Tale
I have to agree with Underpressure (and by the way, congrat's to you son!).
I had a reward stay last weekend at Doubletree Club in Orange county. Took my Mom there for her birthday weekend getaway. I must have made a note that it was her birthday when I made the reservations (althougth it must have been brief, as I don't remember it). So imagine her surprise when we walked into the room at 10:00pm and there was a "HAPPY BIRTHDAY" banner across the bathroom/closet doorway. (I personally would have walked right under it). Along with a dozen red roses in bud vases all over the room, and rose petals all over the bathroom. "Oh look, they knew it was my birthday!".
Too many nights to count in hotels, 75,000 HHonors Points, surprising Mom on her birthday, Priceless.........
Thanks to the few really customer service minded people who go above and beyond and really make your day.