Originally Posted by number_6
I've noticed that several of the Starwood properties in Australia have excellent management -- Westin in Sydney, for example, but also the Melbourne Westin and the W. Far better than average and better than Starwoods in the rest of the world. Thus your experience with the hotel noting the problem proactively and offering a solution doesn't surprise me (just try that at any London hotel!). The proactivism shows considerable effort and earns these hotels proportionate loyalty on my part. Unfortunately it doesn't help with the hardware problem for those few hotels that are worn out and needing more than cosmetic refurbishment.
I couldn't agree more with your accessment I recently wrote a letter to the management of the Westin in Sydney thanking them for letting me be a guest in their property all these years.
They always create value for me as a guest and make me proud to earn and be a SPG Platinum member.
I would like to see this management team along with the Westin Grand Vancouver management team train other hotel managers about fostering strong lifetime relationships with customers.
Its the best form of advertising in the world.
And while I am at it let me give recognition to the fine hard working and helpful folks at the Sheraton on the Park who also always do a first class job.
The fact is that the Australian properties usually do amongst the most responsible job of any Starwood properties.
Bravo to the Down Under properties making Starwood proud.