Originally Posted by
serfty
Of course, that's the CX version of the rules; applicable when departing from HKG.
You will find that this clause is in all rule sheets no matter who the carrier is or what to point of origin.
It is always wise to ask for a copy of the rule sheet from the vendor with these complex products. As I said: I understand the frustration since the OW site seems to indicate that changes are permitted. It is a case of very poor communication. Caveat emptor though...