Originally Posted by
dingo
I admit that I didn't read the 100+ pages of information here.
I haven't used the tool much but paid for the app so I could search star alliance awards. I enter 10-18-2009 as my date, clt - fco as my route, pick snt: awards/star alliance and search. I see only USAir, not LH as a possibility, and there are no open award seats at all on US. When I check the US website I see plenty of award seats available, and even at the lowest 'saver' level. No awards when I search PHL - FCO either, but again they are obviously there.
Obviously I'm doing something wrong that didn't jump out to me in the help file, or the program doesn't do what I thought it did.
When searching using the ANA tool you have to go segment by segment. Not sure why it isn't accurately reflecting the US availability. Is it possible that you are an elite on US and that you are seeing additional seats because of that? When I search those dates for CLT-FCO I get 50K each way, not 17,500 or 25K. I do see availability on the 20th at the standard saver level.