I have been trying to contact OZ reservation about an upcoming trip on OZ ex HKG- need to request bassinet HKG-ICN and ICN-TAS and special meals. The London OZ office is saying since the itin originates in HongKong I need to speak to HKG office, which I have not been able to contact in the past three attempts. I sent them a fax for which I have not got a reply so far either (more than 2 weeks).
Is there a customer service e-mail I can use? Or am I better off going to OZ office in LHR T1 next time when I am passing by and see if they can sort it out?
Thanks in advance for the help.