FlyerTalk Forums - View Single Post - Stay listed as "Cancelled" on SPG.com?
View Single Post
Old May 10, 2009 | 11:19 am
  #1  
jmr50
10 Countries Visited
20 Countries Visited
30 Countries Visited
20 Years on Site
 
Join Date: Aug 2005
Location: SFO
Programs: Some kind of status on AA and UA
Posts: 1,271
Stay listed as "Cancelled" on SPG.com?

I was about to head to the airport on my way to NY and wanted to check my hotel reservations -- a prepaid rate at the Westin Jersey City. It didn't show up in my list, and it had just earlier this morning (reflecting an upgrade, no less), so I checked the "cancelled reservation" list and there it was!

The cancellation number was all 9's, and the details didn't reflect the pre-paid plan, rate, etc in any way - even the confirmation number was different (ending in 30, when the real one ended in 81). A quick call to the hotel produced an answer that the reservation was still there, but this is pretty weird, so I have to ask -- SPG.com issue? weird phantom problem? or what?

I'd get over being walked, if that's what this is, but I'd rather not discover this late at night in Jersey City
jmr50 is offline