Originally Posted by Bart

It has been a long time since I posted one of my often-repeated recommendations, so here it goes:

Why not report it through the airline station manager? It is easier to obtain a comment card and/or email address through the airline to post your concerns, not to mention that you can do it at your leisure while at the departure gate or aboard the flight.

When the station manager passes it to TSA, the issue is not only the specific incident itself, but there's also the working relationship the FSD has to maintain with the local airline, so there's a vested interest for all parties concerned. There's also a matter of credibility, too. I don't think any respectable station manager would pass along a complaint that has no validity. So it works in the best interest of all parties.

There's also a web site, as I understand it, where passengers can go online to post their concerns. I don't know if it's a cyber version of the complaint form; however, I do know that it's no longer an email address which had a tendency to either get backlogged or stuck in the queue until the addressee finally answered the mail.

Lots of choices other than leaving a comment card at the checkpoint. However, I still recommend leaving a comment card at the checkpoint because it allows the supervisor to do something about it promptly. Otherwise, the complaint will eventually make it back but without the specifics of who did what, and that makes it difficult for supervisors to take any corrective action.

Your choice, pal.