For those of us who were able to switch promos, has anyone had trouble gettingt their points to post?

I switched out (CS said they put a note in my account of the switch) of a 20 nghts for 35k points promo to 5k (I think) for every second stay. My promo page says that I didn't achieve my goal. If the points need to be manually added, do I have to call back and ask for them to be posted?