You're going to get more than you bargained for on this one and thank you for the opportunity to enlighten. There are some general questions that I have at the end to stimulate feedback because the bonus postings have been and are severely broken. I have found this to be a continuing problem with the accounting process @HHonors. Whoever it was that set up her/his own spreadsheet has it right. It's a shame that HHonors couldn't get it right the first time, every time; it puts a damper on the experience knowing that you have to constantly check credits. Hopefully the new format will change all that. Adam, I hope you're listening to this one.

First, w/r/t your original question, periodically there is a spiff for an online reservation to avoid interacting with humans. Credit to MartinElk on 11/20/00 for posting the last one. The spiff lasted until 01/31/01 for online reservations made prior to that date and stays completed by that date (credit by 8 weeks after stay). Congratulations that you received it, but for those of us that didn't, we now have to interact with those pesky humans (except, except, except for Adam and Co.).

Now, here are the questions (use the search feature to recover the earlier threads for background) and I'm interested in the effort (contact the service center, fax, email, Adam and Co., etc.) that it takes to fix something that should have been right from the get go:

1) Has anyone else had success in getting credited for the recent online reservation bonus (through 01/31/01) [n.b. no pre-registration was required]? If so, was it consistent for all stays? If not, how are you reconciling the errors?

2) Did everyone get full credit for those double/double bonuses (after the first stay in the offering period from 11/15/01 until 02/28/01) [n.b. the bonuses do not show up with the details for the stay, but in other activity fields of your profile]? If not, how are you reconciling the errors?

3) Did you know that you can AND are you seeing two airline credits associated with your stays, whenever appropriate (the points for identifying an airline as a Hilton partner whether or not you actually flew AND the points for actually flying with a partner within 24 hours [n.b. they don't even have to be the same airline -- see the HHonors guidebook for more details]? If so, was it consistent for all stays? If not, are you missing credits even if the Bonus AL field was correctly entered on your folio AND how are you reconciling the errors?

4) Has everyone received credit for the 50,000 point promotions [n.b. the first 5000 points are attached to ther record for a stay, but the subsequent 10,000, 15,000 and 20,000 point bonuses are in the other activity fields]? If not, how are you reconciling the errors?