Originally posted by ka9taw:
Sorry for bringing an old topic forward,but this is exactly my experience. The HHonors website shows me as Gold but I haven't received a card yet (still Silver).
Ten days ago, I stayed at Hilton Toronto and got no "gold" treatment -- in fact, I had to pay C$20 to have breakfast in the executive lounge (meeting a colleague who was staying on exec floor). Since I didn't have any "proof" of gold, I didn't challenge the charge.
Tonight, I checked into the Hilton Boston Logan. They had my HHonors number in advance. I got a nicer corner room, but no mention of breakfast on the executive floor and I certainly wasn't upgraded there. Again, I gave them my silver card 'cause it's all I have, and haven't figured out a tactful way to say "but I'm gold,actually."
The printout idea is a good one, but in case I can't find a printer before tomorrow night at a Doubletree in Atlanta...any suggestions?
You might call the 1-800-HHONORS line and ask them to put a note in your reservation record that you are gold. They should certainly know your correct status (it's showing on the website, right?) and may very well be willing to point it out to the hotel for you without you having to make a fuss at check-in.
That said, sometimes even when I hand my gold card to the desk clerk, the only way I get my breakfast is to ask for it. Even if your reservation says that you are gold you may need to ask for what you are entitled to. Good luck.