Rather than starting a new post, thought I'd say that we used a one-night award at the Vienna Hilton on this past Monday. Without asking, I was given a room on one of the Executive Floors, a nice bowl of fruit awaited us in the room and when the turn-down service came, we each received a bottle of mineral water. A very nice touch. We did go up to the Executive Lounge for a drink and found it very relaxing (we were the only ones there). One of the bellmen was exceedingly helpful. When we told him we were going to drive to the Suedbahnhof to return our Sixt rental car, he said we should use the phone in the lobby with a direct connection to Sixt and ask them to pick it up. He kept the key and said he would take care of it for us. When we came back from a long walk later, he handed us the receipt. We received very good service all around.