Stayed here on a Cash and Points basis earlier this week -- terrible experience. Arrival was fine, got 500 point amenity without asking. Nothing else. Had to ask how to get to the elevators as the desk person gave me a key and moved on to the next person in line.

Room was fine. Nothing amazing. I'm PM and didn't sense any recognition of that. Wi-fi wasn't working in the room--called down to desk who connected me to tech support in Canada. After an hour got it to work.

Spend the entire second day out on the town; came back at 8pm to see that the room hadn't been made up. Went downstairs to reception to tell them that. They said "oh, we're sorry." I suggested that I would be interested in getting the coffee replenished. They said "sure" and gave me two more packets from the back room. No question about "do you need fresh towels?" (I didn't) or "would you like your bed turned down?" (I wouldn't have said no to the chocolate ). They just gave me the coffee, stared at me blankly, and I left. Found internet wasn't working again. Called down. "Yes, we know. Sprint is working on it."

Checking out the next day, see a $20 resort fee per day for the two-day visit. At check out, went up to desk. Young woman stares at me silently and blankly -- I say "Hello. How are you?" She says "fine." Okay...not a conversationalist I think to myself. I ask about the resort fees -- she says I got a card about the fees when I arrived. I explain that I didn't. She agrees to take off one day's resort fee charge (and incidentally, I don't get the "resort" aspect of this place at all -- because they have a golf course they're a resort" ). I explain that the internet is still off. She explains "no, it's working fine." I explain "no, it hasn't worked since sometime yesterday in the rooms." She insists she just used it and I suggest that maybe there are different servers for the lobby and for the room -- the desk supervisor (playing with the computer all this time) says to the girl: yes, it's a different server. Girl looks at me wordlessly like "OK, that's figured out." At this point, I turn to the supervisor, Ms. Yolanda Glover and politely say "I must say that this is my first trip here and I don't think the service or amenities are up to Westin standards. My room wasn't made up yesterday, wi-fi doesn't work, minibar is empty, no corkscrew (I went down to the restaurant with a bottle of wine where it was grudgingly openned for me by a waiter), $20 fees appear mysteriously..." Ms. Glover does me the courtesy of making eye contact and says (not entirely convincingly) "I'm sorry. We've taken everything out of the minibars a few months ago." That's it. Nothing effusive, no request for further information on my experience... just a "sorry about the minibar." Then she turns back to her computer screen.

I'm not sure what I was expecting, but the lack of even moderately interested personnel make this a place I will NEVER go to again.