I love this tread.

Everyone seems to always know what we (CSRs) can and can't do, yet noone really knows...except us.

People post BP priorities from the shuttle days, and other people quote it.

People say that a CSR can sell a flight to Y-1 (nope, a CSR can't)

There are MANY ways to get people on a flight. Some of them will tick off your co-workers, some of them won't.

I'm not gonna get into what was supposed to be done, what wasn't...blah blah, but I am laughing at you guys/gals here (in a fun way, not in a evil way) at how everyone seems to KNOW the correct course of action. I really don't believe there is "A" correct course for many situations.

Based on the 1 sided story (none of us, including the OP) know what really happened to the other party, or how it was done. I can think of plenty of ways. In all of those ways, I would have had to talk to the CSRs at the departing gate, as all of the ways would screw with their numbers, if they were not aware of it. I would have wanted their consent as well. (My rule #1 is NEVER screw with a flight that someone else is working without their knowledge and consent.)

I think the vast majority of posters on this thread think like human beings. A few think like his status somehow guarantees him the universe, some kind of all powerful being.

As much as airlines flaunt status to you all, you are all still bound by the same rules that whatever deity made for you. And you are all bound by the rules of the CoC and your fare. And we know that UA has broken rules for you as a 1k. Guess what...they may have broken some rules for you b4 u were a 1k. And maybe, just maybe they broke them for 4 trans-pac passengers.

And tomorrow, the sun will rise, and UA will be in business, and the people will be in SYD, and the OP will have gotten to Cali, and the sun will set, and most of us will still be fine.