Originally Posted by
colpuck
There are two issues here.
1) Did UA break the rules? Yes (apparently) they did. UA put non-status pax ahead of status pax.
1.5) As UA broke their own rules did they compensate the status pax fairly. From the quote above it looks like they did. UA provided a hotel room during a WX delay. I call that fair.
1) Nah. You are wrong. They did not break the rules. It's simila to being on the BP5 standby list. I was at ORD one time and the weather was making all connections invalid. I asked to be put on a flight that would get me to my connecting city on time. Sure, no problem. "The good news, Mr. luv, is that you are first on the BP5B list. The bad news is that you are over 100 pax on the BP5A list ahead of you." Why? Because they were disserviced pax. I was jut trying to get to my city as a standby. And guess what? THis all happened in the GS room at ORD, and as a GS, the sea did not part for me. Was I pissed? Nah. I understand what's going on. Did I get to my final destination? Yup. About nine hours after scheduled. Stuff happens.
1.5) Compensation? I hope not. I really hope not.
Agents are given latitude to do whatever is in the best interest of the company and pax taking everything into consideration. I won't bother rehashing the "once a day SYD flight" argument.
How about VDB's? Sometimes the agent gives you F on the flight they confirm you on. Did the pax originally have F? Of course not. So now F goes from F6 to F0. And you were first on the waitlist for F for that flight. Got a gripe? I think not.