Originally Posted by
shazbot
Umm, I wouldn't be bringing the issue up had I not had an overnight delay. As it stands, EVERYONE involved was going to be stranded overnight, and yes, I spent the night at the lovely Red Roof Inn SFO...
There are two issues here.
1) Did UA break the rules? Yes (apparently) they did. UA put non-status pax ahead of status pax.
1.5) As UA broke their own rules did they compensate the status pax fairly. From the quote above it looks like they did. UA provided a hotel room during a WX delay. I call that fair.
Issue 2
2) Did the GA and by implication do anything wrong? This answer is no both on a rules level and on a moral level. MP belongs to UA and they can do whatever they want. Morally when the agent decided to monkey with the list did the right thing as well.
If the OP was that unhappy with his room, he could have rented a car and driven to LAX. (Gmaps says it is a 6hr drive) There is no similar alternative to SYD (despite the fact that Gmaps gives directions from Sydney to Los Angeles).
Good luck with your compensation fight.