Originally Posted by
adamblechman79
Their was just a lot of confusion with their IT systems, I see no a lot has changed. I enjoyed the flights, but their ability to deal with the business on the behind the scenes activity needs drastic improvement.
I think you hit the nail on the head...their IT is just not very good. I've posted before how their website continually logs me out, and I've submitted multiple bug reports to no avail. Their flight schedules change, and their automated system doesn't notify their customers.
Unfortunately for them, a "young a hip" company like they're trying to be needs to have good IT, since "young and hip" people know what good IT is and expect it. Either invest a couple hundred K and hire a few good IT managers, or hire 10 CSR's to go through flight changes and personally email people.
I'm happy with their personal response, but they are on "strike two" for me.