FlyerTalk Forums - View Single Post - Marriott: Hold on credit card from check-in???
Old May 5, 2009 | 4:52 pm
  #22  
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Originally Posted by USFreak
Not true....they are released at 11:59pm of the day of checkout and then takes 24-48 hours to hit back on the card.
Debit cards are pretty standard for producing holds......that is understood but depending on the actions of the front desk agent and what he/she presses on the keyboard will dictate what happens with hold. Case in point-my first hotel that I mention on this thread, the accounting department pinpointed what the agent did wrong---she made 3 incorrect keystrokes which caused three holds to appear on my credit card....took 9 days to get it all worked out.....

Exactly...Never use Debit so only had problems like this on Credit cards. Often a poorly trained front desk person caused the problem. When you're busy just going backwards to fix it is a stress builder.

Disclosure on holds is another issue but easily fixed if they add it to the text when they show cancellation policy details...then we know and can decide
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