Originally Posted by
shazbot
As for the 24hour overnight delay vs. my 10hr overnight delay, is time the only criteria for 'inconvenience'? They were vacationing to SYD. I got 4 hours of sleep, missed my morning client meeting, and am now going to miss my afternoon meeting b/c UA also lost my bag in all of this. So yes... who's really more inconvenienced? Vacationers that could've slept for 10 hours & hung out in SF, or someone thats now going to miss 2 client meetings?
Wow!
I for one would rather re-schedule with a client and be inconvenienced work wise, than miss a part of my vacation. Did they say they were going on vacation, or is this an assumption? They could have been going for a special surgery, or to visit a relative before they died.
Seriously, assuming it is a vacation, Missing a vacation that people save up for and are going on to relax is quite serous. 4 PAX being stranded for 24 hours. That is a big deal. Not to mention, assuming they were on vacation, they probably have non-refundable hotels, etc. And clients are for more understanding of travel delays due to weather than hotels in another country.
Whenever I have been stranded overnight due to WX, I have always been put up on an Inter Continental or Sheridan by UA. Never a Red Roof Inn.