Originally Posted by emcampbe

The fact is - UA could have had four pax that would have required overnight stays in SFO/LAX and a full 24-hour delay vs. 1 who possibly had to stay in SFO and a few hour delay. Had the OP been proactive, after the flight closed, they should have requested to be put on another carrier. Everytime delays have caused me to miss my last connection, I have always called and asked to be routed on another carrier. As a 2P, i have never once been denied, and the cause has always been delays due to WX or ATC. While it is possible, as UA can be inconsistent, I would think chances are good that a 1K wouldn't have much trouble getting the same.



How would this have averted "a situation?" Sure, it would have averted the OP's situation, but the situation of the 4 stuck GM's would have been worse. UA made the right call here.