The fact is - UA could have had four pax that would have required overnight stays in SFO/LAX and a full 24-hour delay vs. 1 who possibly had to stay in SFO and a few hour delay. Had the OP been proactive, after the flight closed, they should have requested to be put on another carrier. Everytime delays have caused me to miss my last connection, I have always called and asked to be routed on another carrier. As a 2P, i have never once been denied, and the cause has always been delays due to WX or ATC. While it is possible, as UA can be inconsistent, I would think chances are good that a 1K wouldn't have much trouble getting the same.
Originally Posted by
fozz
Well, I wouldn't expect them to do a VDB, but it would have been a nice way to avert a situation. Plus, now they have a stuck passenger in SFO. I guess the question is if the delay was just a few hours or if there was an overnight involved. if it was just a few hours, suck it up and deal. If there was an overnight then I don't believe it was handled properly.
How would this have averted "a situation?" Sure, it would have averted
the OP's situation, but the situation of the 4 stuck GM's would have been worse. UA made the right call here.