Originally Posted by
fozz
Personally, if UA was going to trump someone on the list, they should have either put the 1K on another carrier or VDB'ed someone.
But the OP was not confirmed, why would they call for VDB's to let someone goo standby? Then they have to give out compensation to someone, in order to let a non-confirmed PAX fly. Makes no sense.
Originally Posted by
fozz
While I agree UA did the right thing, I also believe they are at fault. In the list of published benefits, 1Ks are told they have top-priority and in this case, it wasn't the case.
1Ks are never told they have top Priority. In fact, the 1K benefit states:
Priority airport standby (where allowed by law) if you do not have a confirmed reservation on a Star Alliance flight.
Priority does not equate to top-priority.