I am staying at the DoubleTree El Pardo Hotel in Lima and am here an extra day because the hotel never gave me a wake up call as I expressly asked for at check in. As a result I have missed my flight, had to stay an additional day and pay a $120 cancellation fee. The hotel is comping my extra night and my meals in the hotel restaraunt. This is the first time I have not recieved a wake up call in a four star hotel!

Any suggestions on whom to contact? I would like to get some points or a voucher for a future stay, its just inexcusable not to provide a wake up call (the rooms do not have clock radios, I know now why people carry travel alarms). I am Hilton Gold VIP and the assistant manager was apologetic, and noted they were treating me so well because of my status.