Postings times are sketchy across the properties. Most are franchises and have varying degrees of system compatibility and front desk expertise. Missing postings are not uncommon and these bonuses are wreaking havoc; just keep the paperwork until you're satisfied that you've been credited (not only in terms of HHonors points, but airline miles as well). Customer service is their savings grace, but it must be costing them in good will and labor to get it right the second (or more) time around.