Originally Posted by
bocastephen
2. register someone for the upgrade (take their payment info), but do not charge the customer until their upgrade clears
3. automatically place the person on the upgrade standby list, ranked behind any Elite customer or companion who is on, or is later put on the list
...
5. set customer expectations so that they know the upgrade will only be cleared at the gate, and they will only be charged if the upgrade clears
Clearly this was the right way to do it. And in the original thread this was repeated several times. CO chose not to go down this path and it looks like they did so with a net effect that is less than stellar.
Originally Posted by EWR ATC Hold
The other possibility that we're not considering here (although this is pure guessing on my part) is that the person who was offered the $100 buy-up, was not being offered the buy-up under the new "if all elite are upgraded" program, but rather was being offered the buy-up based on his fare class
It could be this, but I recall some folks who were offered the buy-up saying that they werre on discounted tix. If this is the explanation, fine, but it would be good to know either way.