So as I was reading through the replies I started getting more and more upset with this. So I took a look at the points redemption options on both the FSM and REN on the site again.

'yul lite' was correct that the FSM does have both the standard for points and the executive for points plus euros, I did not notice that last night and likely would not have just opted for the FSM and not made this post. REN just has the points plus euro option.

But the more I thought about this, the more the comments posted by gpsscuba2000 were getting to me. As a plat, I am entitled to the exec level - subject to availability at check in. And like I said before, this is a weekend stay, so the lounge is closed anyway. So there is no way I would book the exec level.

So I called plat line, and the rep agreed with me, but let me know that the hotel was sold out and that was why this was the only option. I guess that helps the case; sold out is one thing - but does make me question what is considered 'availability'. I just could not see paying 90k points AND 210E.

So she patched me through to customer service who explained to me what I already knew, but was willing to contact the hotel to see if they would drop the 70E/night....and they did!!! the cust service rep did let me know that by doing so it will drop me to a standard level room instead of exec level, but that is fine with me.

So I do appreciate the effort, and I see where they were coming from with the sold out hotel - although it seems that they have only created a problem for themselves with the 'no blackout dates', but I hate to think that I would have to go through the trouble each time I book.

By the way, which property in Amsterdam is nicer to stay at? (please note, I say this tongue in cheek as after this much trouble I am not changing).

emcee.