Boy do I feel your pain.

The conversion of the Promus chain in the last year has been giving HHonors fits, moreover, it's shared with many of us. For the longest time I decided that I'd just settle for the Diamond benefits and not bother with the details. Lately, I've found that the locals are holding back upgrades for anything less than rack rates. I still find that many of the franchisees' systems are not compatible.

Over the holidays I tried to reconcile the books from last year and found that I'm missing about 10 stays and have been miscredited for another several; the net is of the order of tens of thousands of points. That finally set me off and I invested the time to get it fixed.

In one area particularly, I won't miss the departure of most of the Vegas properties because they had a tendency to transfer the reservations from the Hilton system to the ParkPlace system before I even arrived. Then followed the exercise of restoring the information when it was originally a web reservation with all of the ac.... numbers only to find that the stay wasn't even credited!

I'm not particularly pleased with the need to recover the records. Now, I've heard great things about Adam Burke & Co. and their efforts to address the concerns; I sent off a package to him with all the details and copies of folios, etc. over two weeks ago and am waiting for the grand reconciliation. If they could only get it right the first time around.