Originally Posted by
OHare
This company is a disaster and has very poor record-keeping processes. Their goal is to collect $30 from as many people as will pay--mostly business travelers. This has gone on since March 2008.
That's the way I read this thread. They are hoping that a large number of people won't even notice the $30 charge, or will simply accept it. Then, by making it so onerous to get the charge reversed they hope more people will just give up. They hire minimal customer service staff, so their costs must be next to nothing. It doesn't take many $30 charges to turn a tidy profit...